We found the cause of instability in the network CTN1 after a cascade of failure on several routers simultaneously. The new services are accessible.

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The network is not stable behind yesterday evening. We have see lot of error on router core.

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This message is additional information which follows the migration of infrastructure CTN1 site at Aubervilliers TelecityGroup (France, Europe) to the site of Equinix at Saint-Denis (France, Europe).

The migration took place in several phases, some who worked held simultaneously.

For this migration, 2 new phones numbers were in place, so that we can keep you informed of progress. Different unexpected took place, both administrative and technical making this migration more difficult than expected.

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We have receive our new phone lines. Please note theses:

Standard: +33.1 75 43 59 70

Fax: +33.1 75 59 71

Technical Support: +33.1 75 43 59 74

Today we move the last dedicated servers to the new data center (more 500 dedicated servers) and the CTN1 servers (Web site, Mail, Phone...).

Status: On progress

Impact: All servers Hx-xx and Rx-xx

Time : Two hours

This afternoon we has receive lot of DDOS about our IP's. We have isolate the problem.

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We will move this day theses cabinet and farm on new room. Your server will be disconnect few minutes (-10mn).

Thanks in advance for your patience and support.

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Dear customers, We are pleased to announce the establishment of infrastructure CTN1 on the site of Equinix Saint-Denis.The facility for us to several objectives:

1) New Data Center and technical infrastructure: Equinix is currently the second largest in the world market Datacenter.

2) You ensure flexibility, fixed price, and visibility over several years, through prizes can be secured over time.

3) You give the opportunity to access options and higher levels of service, allowing you to better interraction with your infrastructure.

4) The facility also allows us to significantly increase our ability electric on the same area, as well as enjoy a better quality of cooling for your equipment.

5) We will be able to increase considerably redundancy in our network, using a multi-site architecture: it is also the ability to connect to new operators (NTT Verio) who were not present on the site, and offer a always superior quality network, on domestic, European and world.

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CTN1 team send to you "Best Wishes for christmas for you and your family"

Happiness, Prosperity and success

We will make maintenance operation this week end for resolve hardware failure on dedicated server. We have receive notification about failure disk reason. This operation will do it this week end.

Details:

. Stop your server by software (CTRL+ALT+SUPPR)
. Change the hard disk rack
. Restart your server.

Status: Sheduled this week end (07/12 to 08/12)

Impact: 500 Dedicated Servers Intel or AMD

CTN1 supports the initiative of the Alliance for the planet. Switch off its lights for 5 minutes, it is not just saving electricity that day, but it is especially draw attention to the waste of resources and the urgency of taking action.

Tonight at 7:55 p.m., we switch off all our lights on the sites for 5 minutes.

Link: here

We have maintenance in progress on our call center at this time. We are not avaialble by phone for few hours. Please use the portal center.

Status: Finnish

Impact: Call center

We have detect lot of servers down on H6 and H8. The reason is power cut off is leakage on alimentation. We have find the reason and repair. All servers are restarted.

Statuts: Finnish

Impact: Servers located on H6 and H8

We will upgrade our portal center. We have detected lot of bug about our trouble ticket systems.

Status : Closed

Impact: All trouble ticket on the system.

We had received lot of complaint about failure on the network and we have decide to modify our network for resolve it.

The problem has been when we have receive new announce on our routers backbone. We have satured all backplane of our card.

Each IP carrier announce 225.000 IP routes and our routers has not accepted this.

The router BB1-Core hosted 5 carriers and we have receive alert. We have reconfigured the backbone for resolve this status.

The BTN Access network will move on BB2-Core Monday Morning. We have capacity for run on 4 Carriers.

Status : On progress

Impact: All customers

Update :

• 20:45 All customers are online (Hosting, ISP, Colocation and Wireless).